360's Need Smart Systems and Smart People by: Graham
Thanks for your feedback Charlie I have had a look at this system and it looks pretty effective. All I would say is that however good it or other 360 tools appear to be they are only tools. Yes of course we need tools (try putting in a screw without a screwdriver!) But you also need to use the most appropriate tool for the job and.. Most important of all you need to match a smart tool with a smart person. If you don't manage the communications, confidentiality and engagement processes you will end up with prety reports that don't mean anything. If you don't treat the feedback as a individual change process and opportunity you are missing the point If you don't train your people doing the feedback thorougly or use external skilled developmental coaches participants may miss out on some of the value. If you don't engage the participants manager in a robust development planning and follow up process you may miss out on the application of new behaviours in the work place. No behaviour change means no learning has occured and no business or individual benefit.
